High Touch Service for Homes
You are probably used to a high touch level of service in many aspects of your life but we can tell you that level of service is hard to find in the field of architecture. What does high touch service mean to Winder Gibson? Responsiveness. Great listening skills. Detail oriented. Clear and thorough replies. An openness to feedback and ideas. It sounds simple, but this is where many firms fall short. Our years of work in bespoke residential design has necessitated developing a high touch service method and this is something that’s even more important when designing estate sized homes.
For our custom estate clients, high touch means laying out clear expectations and deadlines and then meeting them. It means answering the phone when you call. It means prioritizing your project and always having you feel important to us, because you genuinely are. The experience of this type of service has been a revelation to our clients, truly setting us apart from any firm they’ve worked with.
Part of delivering this service is having a tight-knit team of dedicated professionals. Because of our size, you are always with the A-team. We are large enough to handle the complexity of your project and get things done quickly. We are small enough to be lean and nimble, keeping our overhead and fees down. To ensure every project we do can be high touch we have become highly selective about the projects we take on.
We know the field of residential design and construction is imprecise and messy. Permitting departments are disorganized. Engineers are poor communicators. Contractors can be unresponsive. Our high touch service is a buffer between you and that messy world while we bring your beautiful home into reality.
WGA Estate Homes Studio:
We invite you to further explore the 5 core values that define WGA’s Estate Homes studio and to consider how these will help you achieve the home you desire. Our unique approach to developing estate-sized homes sets us apart in the industry. Learn more below.
The 5 topics: